Product Manager Fully Remote - US

Product Manager

Full Time • Fully Remote - US
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k) matching
  • Employee discounts
  • Parental leave
Technology Service Partner (TSP) – Senior Manager Level

At Jackson Hewitt, the Technology Service Partner (TSP), who operates as a Product Manager Lead, plays a pivotal role as a product operations leader and business relationships manager. The TSP collaborates and coordinates with business stakeholders and technology leaders to align business vision and strategy into valuable, high-impact technology solutions. This senior role consistently models product management leadership enabling our mission to be “the number one choice for hardworking Americans who are seeking tax help.” The TSP demonstrates strategic thinking coupled with action—someone who thrives in and leads through complexity, builds deep cross-functional relationships, and drives clarity and momentum throughout the Product Development Lifecycle. 
 
What you will do here:
  • Experienced influential, servant-leader who effectively motivates others to accomplish desired outcomes.
  • Actively supports and enables business stakeholders to clarify, translate and shape business requests utilizing Experience Design to articulate scenario-based, user experiences; consistently achieving product value, viability, usability, and feasibility at scale.
  • Marshals resources and drives consensus between business and technology stakeholders on value and delivery prioritization.
  • Skilled at coaching and leading business stakeholders in product management practices of experimentation, step-change and customer feedback resulting in effective learning and data-driven decision making.
  • Champions and models the use of experience design artifacts (e.g., Journey Maps, Process Flows, Prototypes etc.) to continuously improve solution designs, adoption and value delivery.
  • Effectively uses Kanban to manage product development flow, track progress and improve performance. Drives continuous improvement of the product lifecycle by identifying and eliminating waste, improving throughput, and reducing lead and cycle times. Experience with Theory of Constraints a plus.
Skills you will bring for success:
  • 7 + years’ experience product management, product operations or product leadership. 
  • Digital and Gen AI experience a plus.
  • Bachelor’s degree (or relevant equivalent) preferred. STEM subject ideal.
  • Proven ability to build and sustain trusted relationships with both business and technology leaders.
  • Effective communicator with active listening and negotiation skills, who can bring extreme clarity to complex messages and challenges. Naturally closes communication loops across all organizational levels.
  • Demonstrated ability to lead continuous discovery and delivery coupled with strong command of product development principles a must.
  • Excellent critical thinking, problem solving and decision-making skills. 
  • Approachable, empathetic, and adaptable—embodying Jackson Hewitt’s core competencies of Continuous Improvement, Learning, Agility, Tax Knowledge, and Customer Knowledge.
What you’ll get if you join us: 
  • Competitive Salary + Bonus 
  • Unlimited Paid Time Off + 11 Paid Holidays 
  • 401k + Match 
  • Medical, Dental, and Vision 
  • Pet Insurance 
  • Company Celebrations and Appreciation Events 
  • Fast-paced, innovative culture with an open and collaborative environment 
  • Ample opportunity to develop core and new skillsets and have a stake in your own success 
  • Freedom to create your best work and make a visible impact on the organization 
  • Opportunities for advancement within the organization

This is a remote position.

Compensation: $116,000.00 - $137,000.00 per year




PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment.  It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. 

By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

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